CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Call us at 972-800-6456 or send us an email at customer service@bidgoldstandard.com
FAQ
How do I track my order?
At Gold Standard Auctions, we believe in shipping our items to our customers with great care and attention. Our shipping policies are designed to ensure that our customers have the best possible experience when shopping with us. All items are shipped via USPS and are fully insured so that our customers can have complete peace of mind.
Our customers will receive tracking information via email, so they can track their purchase every step of the way. We make a point to ship all purchases as quickly as possible, but of course, delivery times will depend on location, ranging from 2 days to 12 business days.
To maintain our customers' confidentiality and security, all items are shipped in a plain or nondescript package. Lastly, all purchases above $2,500 require a signature to ensure that our customers receive their items safely and securely.
How do I return an item?
If you need to speak to us about a return, please email us at returns@bidgoldstandard.com.
Due to the fluctuations in the price of gold and silver, Coin dealers typically do not accept returns. Gold Standard Auctions approves returns on a case-by-case basis. Returns, are of course allowed, if a customer's item was never shipped or they receive a different item than they ordered. . For more information about returns, go to the What is Your Return Policy of the FAQs page.
Do you provide International delivery?
Yes! Many of our clients are overseas, so we definitely will ship internationally. However, additional shipping costs are typically incurred and certain requirements are necessary in order to send items through customs. If you are an international customer, once you've made your purchase, you will receive an email with additional information about any associated costs for international shipping.
What is your returns policy?
Like all dealers in the coin industry, fluctuations in gold and silver prices make it impossible for us to accept any customer return requested regardless of the reason. That being said, we will always allow returns in scenarios where the item ordered is not the item received or for an item is missing from an order.
There are other scenarios in which we allow returns, but those are approved on a case-by-case basis. If you would like to return your item, but it does not fit into one of the above categories, feel free to reach out and we'll do what we can approve the return.
If you need to speak to us about a return, please email us at returns@bidgoldstandard.com.